Sometimes you have to take the bull by the horns and get things done yourself. I'm glad you got the bank account issue settled.
I don't know if you have first year college students or not, but some of them think that they are still in high school and do not realize or care if assignments aren't completed. Some think up really unreal excuses and there is no excuse for not getting your assignments done. Parents then wonder why their kids aren't getting good grades. Such a shame and waste of time, money and energy if the kids are going to slack off.