I think you've seen W go off the edge when you are firm and push back. Like Sandi said previously, your W is acting like a spoiled brat who restores to hysterics to get her way and get you to capitulate. In my mind, W needs ice cold water to be thrown to her face to shock her out of the fog with well placed truth darts.

It is up to you to send the suggested text response to her crocodile apologies for 'hurting' you. I would if I were you.