Active listening is a communication technique. Active listening requires the listener to understand, interpret, and evaluate what they hear. When interacting, people often are not listening attentively. They may be distracted, thinking about other things, or thinking about what they are going to say next (the latter case is particularly true in conflict situations or disagreements). Active listening is focusing attention on the speaker. Suspending one’s own frame of reference and suspending judgment are important to fully attend to the speaker.

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