Quotes Found on Divorce Busting (III)

[Ready2Change]

The trick if no 3rd party is involved is to teach yourself the 4 steps of listening.

1. Shut up and listen!! Don't interrupt.
2. Mirroring - Repeat back to them what they are saying. "So I hear you saying...."
3. Validate - "I can understand why you would feel like that..."
4. Empathy - "Now that you say it like that I would have felt the same way..."