One of the thinhs that I have realized is: Never, ever argue with a WAS. Whatever they said, validate their feelings eventough you do not agree with what they say. Remember, you may win the battle with arguments, but you will lose the war. I will go far to say, you need to change the way you speak to a WAS. Speak softly as possible and talk less. Let them do all the talking, it's a good way for them to feel at ease.