Kind, the reason I am a proponent of validation is because getting good at practicing can help a LBS separate their emotions from their responses. I like to view emotional responses as reactions. It is the Option A in your scenario, the reaction that comes instinctually. Validation can help get you to a place where you RESPOND with an option B.
Validation is not an end all be all. But it is a great tool for getting to a place where you respond rather than react! And it is especially a great tool for right-fighters.
