I'm a loud voice here for keeping the focus on what the LBS can control and having the courage to look in the mirror that's being held up for us.

However, sometimes in that process comes the strength to face the realization that the WAS had real flaws. As you say so well, rpp, "the whole picture" comes together.

I see no sour grapes.

Me 57/H 58
M36 S 2.5yrs R 12/13

Let me give up the need to know why things happen as they do.
I will never know and constant wondering is constant suffering.
Caroline Myss